Ambulance Billing

What is AMI?

AMI stands for Advanced Metering Infrastructure. It's a technology that replaces traditional analog meters with digital meters that can communicate with utility companies. These smart meters provide real-time data on energy and water usage, allowing for more accurate billing and improved utility management.

How AMI Works

Utility Payment Assistance Support Agencies

Helping Hands – Benton Franklin Community Action Committee

The City of Richland's Helping Hands program provides extra support to those in need. Helping Hands is run by Community Action Connections (CAC). Call CAC at 509-545-4042 for more information on how to apply and get the funds you need.

Call to Apply

Donate to Helping Hands

To donate, please complete the donation form and return with your payment or mail to:

City of Richland, Attn: Customer Service Office MS-10
625 Swift Blvd.
Richland, WA 99352

Other ways to donate:

• One-time payment
• Recurring monthly donation
• Rounding up your utility bill

Donations can be modified or cancelled at any time. 

Donate Now

St. Vincent de Paul

The mission of Christ the King Parish is to help meet the needs of low-income members of our community. Requests include utility assistance, furniture, transportation, and temporary housing. SvdP has access to additional organizations, should the need arise. For assistance, please call the SVdP message line at 509-946-1325.

Call Today

Continue Reading

Proclamation 20.23.4 - Ratepayer Assistance and Preservation of Essential Services

Veterans

Washington Serves

WAServes offers transitioning service members, veterans and their families access to vital resources. Resources include legal aid, housing, emergency needs, employment, financial help, and more. For information, visit www.washington.americaserves.org.

Washington State Department of Veterans Affairs

Contact Benton County Veteran Affairs by calling 509-736-2727. Choose option 6, then enter extension 5635.

Contact the Washington Department of Veteran’s Affairs Assistance Relief Fund at 800-562-2308.

Heat Alerts

Under ESHB 1329 and RCW 35.21, a residential customer, at whose dwelling utility service has been disconnected for lack of payment, may request utility service reconnect on any day for which the National Weather Service has issued a heat-related alert. Only accounts disconnected for non-payment are eligible for a heat related event reconnection.

Please call Customer Service at (509) 942-1104, option 4 for reconnection.

For additional information, please call Customer Service or email CustomerService@ci.richland.wa.us. 

Winter Weather 

Between November 15th and March 15th, an electric utility may not discontinue residential space heating service if the customer meets the requirements listed under RCW 80.01.040, 80.04.160 and WAC 480-100-143.

For additional information, please call Customer Service at (509) 942-1104 or email CustomerService@ci.richland.wa.us.