My Account is now live! We’re aware of an error in our recent MyAccount email that was distributed this morning to existing on-line bill pay customers.

If you received an email welcoming you to our new utility billing portal, you may have noticed that the login email listed was incorrect. A corrected message will be sent shortly.

In the meantime, you can still get started by following these steps:

Visit myaccount.richlandwa.gov

Select “Forgot Your Password?”

Use the same email you used for your former E-Care account and your full 16-digit utility customer-account number (found on your bill) to reset your password and create your new MyAccount login.

 

We apologize for the confusion and appreciate your patience as we make this transition.

 

If you need help, please contact Customer Service at CustomerService@richlandwa.gov or (509) 942-1104, option 4.